10th February, 2025 08.50 am
Opening procedures:

  • Unlock the door to PFS from bottom to top

  • Switch off the alarm using the fob when entering the PFS

  • Unlock the key box, break the seal

  • The security door remains closed at all times. Unlock the security door using the nearest key to the fob, break the seal, and then sign and date.

  • Unlock the fire exit and remove the bar.

  • Use the fob to open the shutters to the cigarettes/vapes (2 dots to open and 1 to close).

Observe Scott and Carol serve customers. Customers ask for a VAT receipt, learn that all receipts are VAT.

Key Terminology:

POS (Point of Sale): The system used to process transactions (the till and associated software).

Forecourt: The area where the fuel pumps are located.

Kiosk: The building where customers pay for fuel and other items.

Drive-Off: When a customer leaves without paying for fuel.

No Means of Payment (NMOP): A more formal term for a drive-off, often used in reporting.

Fuel Card: A card businesses use to pay for fuel, often with pre-negotiated prices.

Pre-authorisation: A temporary hold placed on a customer's credit/debit card to ensure sufficient funds are available. This is common with Pay at Pump transactions.

Attended Service: Where someone else fuels for you.

Self-Service: Where you fuel your own vehicle.

Sandwich delivery.
I checked the dates, rotated the stock, and placed the overs in the back fridge.