Beauty Experts are essential to our success as a beauty retailer.
They attract premium brands, drive sales (customers spend 3x more!), boost customer satisfaction, and even reduce losses.
Utilising Beauty Experts fully is key to our profitability and reputation.
Hour Breakdown by Activity:
Task-Based Hours (70% of Total): 54 hours are allocated for essential tasks to maintain department standards. This includes:
Cleaning and general upkeep.
Processing deliveries and replenishment of stock.
Maintaining premium department standards across all Beauty categories (Skincare, Haircare, Cosmetics, Accessories, Self Tan, Hair Removal, and Gifting).
Service-Based Hours (30% of Total): 23 hours are dedicated to customer service and engagement. This is a 30% boost to the core hours specifically for service.
Key Principles of Hour Allocation:
Task Prioritization (70% Hours): A significant portion of hours (70%) is allocated to ensure Beauty Experts can effectively manage essential tasks to maintain department presentation and stock levels.
Service Focus (30% Hours): A dedicated 30% of hours are allocated to customer service, recognizing its importance in the Beauty department. Beauty Line Managers are expected to:
Schedule strategically: Align Beauty Expert shifts with peak customer traffic to maximize service opportunities.
Prioritize service: During service hours, Beauty Experts should focus on customer interaction and engagement over task completion.
Protect service hours: Management should be aware of the value of these service hours and avoid deploying Beauty Experts to other departments, particularly during busy periods.
Beauty Experts are to complete the Range Reviews for their categories.
Additional hours are provided to complete this activity.
Important Note
Hours and responsibilities for the broader Health & Beauty department are managed separately under the Food job family.
Customer insight tells us that an interaction with a Beauty Expert reflects well on CSAT scores, with customers going on to rate their overall shopping experience in the store higher - Leading Beauty.
Planograms are not just about making shelves look neat; they are a strategic tool that directly impacts a retailer's bottom line. They are essential for maximizing sales, improving customer experience, increasing operational efficiency, preventing losses, and making informed decisions. By providing a visual blueprint for stock replenishment, planograms ensure that the right products are in the right place at the right time, in the right quantity.
Overstocking due to ignoring planogram width and capacity guidelines creates a cascade of negative consequences, affecting everything from product integrity and inventory accuracy to customer experience and profitability. It's crucial for all staff involved in replenishment to understand and follow planograms to maintain a well-organized, efficient, and safe store environment. Proper training and clear communication about the importance of planograms are essential.
Sainsbury’s leads the way for customer satisfaction and convenience, with an impressive overall score of 42.7/60.
The shrink risk declines if a Beauty Expert is present on the department.
Return on investment and these commercial gains are lost if Beauty Experts are not fully utilised.
Beauty Line Managers are recommended to:
Communicate the value of Beauty service to other store management.
Prevent Re-Deployment: Ensure Beauty Experts are not pulled to support other departments, especially during peak Beauty hours.
Beauty hours are boosted by 30% to provide hours dedicated to service.
Job Role & System Information:
Job Title: Beauty Assistant
Position Code: RET27817
Job Code: R2460
Labour Management System: The 70%/30% split and hour allocation details are reflected in the "My Hours" section of the labour management page, broken down by the Beauty Assistant job role.
CSAT scores
A Customer Satisfaction (CSAT) score is a metric used to quantify customer happiness with a specific product, service, or experience.
It's typically calculated by asking customers a direct question, such as "How satisfied are you with your experience?" and providing a rating scale (e.g., 1-5).
To determine the CSAT percentage, the number of satisfied customers (those who chose the higher end of the scale, often 4 or 5) is divided by the total number of respondents and then multiplied by 100.
This percentage provides a clear and straightforward measure of overall customer contentment.
Hour Breakdown by Activity:
Task-Based Hours (70% of Total): 54 hours are allocated for essential tasks to maintain department standards. This includes:
Cleaning and general upkeep.
Processing deliveries and replenishment of stock.
Maintaining premium department standards across all Beauty categories (Skincare, Haircare, Cosmetics, Accessories, Self Tan, Hair Removal, and Gifting).
Service-Based Hours (30% of Total): 23 hours are dedicated to customer service and engagement. This is a 30% boost to the core hours specifically for service.
Key Principles of Hour Allocation:
Task Prioritization (70% Hours): A significant portion of hours (70%) is allocated to ensure Beauty Experts can effectively manage essential tasks to maintain department presentation and stock levels.
Service Focus (30% Hours): A dedicated 30% of hours are allocated to customer service, recognizing its importance in the Beauty department. Beauty Line Managers are expected to:
Schedule strategically: Align Beauty Expert shifts with peak customer traffic to maximize service opportunities.
Prioritize service: During service hours, Beauty Experts should focus on customer interaction and engagement over task completion.
Protect service hours: Management should be aware of the value of these service hours and avoid deploying Beauty Experts to other departments, particularly during busy periods.
Beauty Department Hour Allocation
Key Information (2024 Update)
Sainsbury’s in the News
Beauty Experts are to complete the Range Reviews for their categories.
Additional hours are provided to complete this activity.
Important Note
Hours and responsibilities for the broader Health & Beauty department are managed separately under the Food job family.
Customer insight tells us that an interaction with a Beauty Expert reflects well on CSAT scores, with customers going on to rate their overall shopping experience in the store higher - Leading Beauty.
Sainsbury’s leads the way for customer satisfaction and convenience, with an impressive overall score of 42.7/60.
The shrink risk declines if a Beauty Expert is present on the department.
Return on investment and these commercial gains are lost if Beauty Experts are not fully utilised.
Beauty Line Managers are recommended to:
Communicate the value of Beauty service to other store management.
Prevent Re-Deployment: Ensure Beauty Experts are not pulled to support other departments, especially during peak Beauty hours.
Beauty hours are boosted by 30% to provide hours dedicated to service.
Job Role & System Information:
Job Title: Beauty Assistant
Position Code: RET27817
Job Code: R2460
Labour Management System: The 70%/30% split and hour allocation details are reflected in the "My Hours" section of the labour management page, broken down by the Beauty Assistant job role.
CSAT scores
A Customer Satisfaction (CSAT) score is a metric used to quantify customer happiness with a specific product, service, or experience.
It's typically calculated by asking customers a direct question, such as "How satisfied are you with your experience?" and providing a rating scale (e.g., 1-5).
To determine the CSAT percentage, the number of satisfied customers (those who chose the higher end of the scale, often 4 or 5) is divided by the total number of respondents and then multiplied by 100.
This percentage provides a clear and straightforward measure of overall customer contentment.
Make it stand out.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
